DENTAL PRODUCT PATH
AI Phone Front Desk for Australian dental clinics
A focused 24/7 front-desk workflow for after-hours calls, new patient intake, safe FAQ handling, appointment requests, and staff handoff.
CALLS TO CAPTURE FIRST
Start with the enquiries that are easy to recognise and costly to miss.
After-hours new patient
Collect name, contact, preferred service, symptoms or request, preferred time, and consent for a staff follow-up.
Price and insurance question
Explain approved ranges or policy notes without promising final treatment cost or eligibility.
Urgent appointment request
Gather context, avoid diagnosis, flag urgency, and escalate according to the clinic’s rules.
FIRST PILOT
What Wendeal needs from the clinic.
The pilot works best when the clinic supplies real front-desk rules instead of asking AI to guess.
Clinic setup: opening hours, provider availability pattern, booking system, phone routing, and staff handoff contacts.
Approved answers: services, price-range wording, insurance wording, cancellation policy, and emergency language.
Blocked topics: diagnosis, clinical judgement, final treatment recommendations, and sensitive patient concerns.
Success metric: useful call summaries, booking requests, fewer missed enquiries, and cleaner staff follow-up.